Order policies
Shipping, returns & refunds
We make and inspect each print with care. Here is what to expect before dispatch and how to reach us if something is wrong when your order arrives.
Shipping across India
We ship pan-India. Shipping is charged separately at the actual carrier cost for your destination and parcel. We confirm that charge with you before dispatch.
Delivery time depends on your location and the carrier. We share dispatch and tracking details once your parcel has been shipped.
Before we ship
We share images of the finished product and its shipping package before dispatch, so you can see what is being sent. The remaining 50% of the printing-project payment is due before shipping.
Returns and delivery problems
We do not accept change-of-mind returns for a custom print that arrives undamaged and matches the agreed specification.
If your parcel or print arrives damaged in transit, please contact us as soon as possible. Please include an unboxing video with your claim; we need it to verify shipping damage. Start recording before opening the shipping package and show the package, the product as you unbox it, and the damage. Send the video with your quote or order details and photos of the product and packaging. Please keep the packaging while we review the claim.
If the print is defective or materially different from the agreed specification for a reason other than shipping damage, contact us with your order details and photos. We review these concerns separately and assess each claim on its facts.
If we require a return as part of resolving your claim, TaraForge3D covers the postage to send it back to us (return-to-origin or RTO postage). Please contact us before sending the parcel so we can arrange the return.
Verified claims and refunds
We review each claim case by case and discuss an appropriate resolution with you. For a verified problem, this may be a correction, replacement, or refund, depending on the circumstances.
Once a refund claim is verified, we process the refund within 2–4 business days. The time for the credit to appear in your account may depend on your bank or payment provider.
Nothing on this page limits your rights under applicable consumer law.
Need help with an order?
Email us with your quote or order details and any photos or video you have.
Email taraforge3d@gmail.comFor payment milestones and how to start a project, see our quote page.